You must read and accept fully before making a purchase.
These Terms and Conditions of Sale apply to all transactions for the sale of products on the shoot35 Website. Please read them carefully.
We may change these Terms and Conditions at any time and any changes will take effect on the date they are posted on the Website. These current Terms and Conditions apply to all new orders and also replace any previous Terms and Conditions originally accepted by any previous or exsisting customer orders on any Shoot35 product.
Contents
1, Prices & Promotions
2, Ordering
3, Payments
4, Shipping
5, Products
6, Refund, Returns & Cancellations
7, Warranty
8, Liability
9, General
10, Rights to Withdraw
1, Although we endeavour to make sure that all pricing information on the Shoot35 Website is accurate, occasionally an error may occur and goods may be mispriced. If we discover a pricing error we will contact you and ask you whether you wish to cancel your order or continue with the order at the correct price. We will not be obliged to supply goods at the incorrect price and this will remain at our discretion.
2, We reserve the right to adjust prices, offers, goods and specifications of goods on the Shoot35 Website at our discretion at any time. Any changes in offers or prices will apply for new orders only and will not be changed in anyway for any existing orders that have shipped or are due to be shipped.
3, All prices on the Shoot35 website are in UK Pounds Sterling. Payments from mainland UK customers will include VAT (value added tax) on all orders. For non mainland UK customers the price is inclusive of any VAT that maybe applicable.
4, For non mainland UK customers there may also be import duties or taxes imposed before a courier can make a completed delivery of your order. If any duties or taxes need to be paid they are the sole responsibility of you the customer and are not include in the delivery cost paid to Shoot35 for shipping your order.
Ordering
1, All orders made by you through the Shoot35 Website are subject to acceptance by us. We may choose not to accept your order for any reason and will not be liable to you or to anyone else in those circumstances to explain why your order has not been accepted.
2, You will have an opportunity to check and correct any input errors in your order up until the point at which you submit your order by clicking the "make payment" button on the check out page.
3, After submitting an order to us we will send you an order acknowledgement email with your order number and details of the goods that you have ordered. Please note this email is an acknowledgement and is not an acceptance of your order or a VAT invoice. We will only constitute a legal acceptance of your order and a contract between us when we have received full payment of your order.
4, Stated shipping date is not reserved until we receive full payment (i.e. once the funds have cleared into our PayPal account). If a payment is pending, your ship date is based on the availability at the time the payment clears, not the date you originally received when you ordered.
5, Please note that stated lead times on the shoot35 website are subject to change at any time without notice.
6, You may add additional items to an exsisting order providing this order has not been depatched. When placing any additional order you may select the ‘ship with other product’ button to reduce your shipping cost. Please note that if you do not have an exsisting order and you select this button when ordering you will be contacted and full shipping payment will be requested. We will not depatch your order until this payment has been made so only select this feature if you have an exsisting order.
Payments
1, Payment can be made by most major credit or debit cards and through PayPal. Payment will be debited from your account immediately or shortly after unless you have payment pending (i.e PayPal E-Cheque).
2, You confirm that the credit/debit card that is being used is yours. All credit/debit card holders are subject to validation checks and authorisation by the card issuer. If the issuer of your card refuses to authorise payment we will not accept your order and we will not be liable for any delay or non-delivery and we are not obliged to inform you of the reason for the refusal.
3, We are not responsible for your card issuer or bank charging you as a result of our processing of your credit/debit card or PayPal payment in accordance with your order.
Shipping
1, Stated shipping dates on the Shoot35 website and acknowledgement emails is an estimated delivery time and does not form any contractual agreement between you and us. We always encourage people to plan any production schedules and use of there product only when they have the product in hand, have tested it, and are comfortable with its operation. Please note that while we do everything we can to deliver in this timeframe this is an estimated lead time only and actual lead times may vary. We will only confirm dispatch of your order when we send you a dispatch email after the product has been collected from us.
2, Once the goods have been received by you, all risk of damage to, or loss of, the goods shall pass to you. If you intend to return your order within 14 days of despatch, you must keep good care of the goods pending their return to us, failure to do so may result in us refusing your Return and Refund.
3, The vast majority of orders are delivered on time, but from time to time items may go missing in the post. We will always ensure that all products despactced are covered with the courier for the relavant value. If you belive your order is missing or lost after 10 days of receiving you dispatch email please follow the steps on the FAQ page of the Shoot35 website.
Products
1, Please note, that the SGpro 35mm Image Converter is 72mm thread. If your camcorder has a thread other then 72mm, you will need to purchase step rings to fit your camcorder. We do not sell step rings on the Shoot35 website.
2, Please also note, that the SGpro produces an image that is upside down (rotated 180 degrees). The image will need to be flipped the correct way in either post production or by purchasing a flip module from the Shoot35 website at an additional cost.
3, The 'SGpro & SGflip module' bundle & 'SGpro & SGfollow focus & SGflip module' bundle only works in a flipped configuration and does not include the parts to use the SGpro in a non flipped mode.
Refund, Returns & Cancellations
1, You may cancel your order (or any part of it) for any reason up to a period of 30 days after the order has been placed but not dispatched. We will not accept request for refunds after this 30 day period due to our suppliers manufacturing parts for your order. Please follow the steps on the FAQ of the Shoot35 first for steps on how to cancel your order.
Warranty
1, All products excluding battery packs are covered for 1 year from date of receiving the goods which includes free labour and parts. After 1 year we will continue to repair any faults at the full cost to the customer. We will not cover any shipping costs for returning the unit to us and the customer will also be charged for the cost of returning the product back to them after the unit has been repaired. If any VAT or import duties are applied to the return and repair we will also charge these costs to the customer and will not ship back any unit until payment has been received in full.
2, Please note that we will attempt to provide support via email first before requesting the return of a product for repair and will only accept the product back providing it has been deemed suitable. We may also request you to provide information about a fault with a product based on word or images which could help to resolve any issue and failure to provide this will result in the void of your warranty. We will not repair any product that has not been agreed we us in advance. Please do not request a repair until we have attempted to resolve the issue first via email and then we will establish if it needs to be returned for repair.
3, When shipping any product back for repair please use the suitable size packaging box for the product as this will benefit you on shipping costs and only send back what has been requested by us marking the product clearing on the box and customs invoice as Return and Repair.
4, Under no circumstances should you attempt to self repair any product unless you have been instructed to do so by us first. Any attempt to repair products without first contacting us for advice will result in the void of your warranty.
Liability
1, Lenses and/or user equipment is used on our products at your own risk and we will not accept any liability for damage or faults to lenses and/or user equipment from using our products. It is highly recommended you regularly inspect your lenses, mounts and equipment for any signs of faults or potential issues and if necessary report them to us immediately.
Under No Circumstances We Will Accept Liability for Damage or Faults to Lenses or User Equipment from Using Our Products.
General
1, You must provide proof of purchase for any refund, repair or cancellation request such as email or recieved invoice identifying the transaction with Shoot35.
2, All refunds will be provided using the same method of payment as your purchase. If the purchase was made using a credit / debit card, the same card must be used for the refund.
3, We will only deal with the purchaser who made payment for the products and will not accept any information for anyone else unless the purchaser has authorised us to do so by providing there own secure information upon request.
4, We may ask for identification when dealing with any matter (proof of address) to help combat fraud.
5, We reserve the right to refuse any return or refund with or without proof of purchase.
6, We recommend that any product purchased from us is not used for any form of hiring. We believe that the hiring of our products should only carried out by a qualified manufacture that has the knowledge and means to repair any faults should there be so. The customer should not take any risk whereby the product is more likely to become damaged or faulty such as through hiring. This may affect you Return & Repair Policy.
Rights to Withdraw
1, We reserve the right to withdraw any goods from the Shoot35 Website at any time.
2, We will not be liable to you or anyone else for withdrawing any goods from the Shoot35 Website.
Please feel free to email us if you have any questions relating to the above.
Email: sales@shoot35.com