GENERAL:
Where is shoot35 based and how can I contact you?
I want to post my footage or pictures on the website, how do I do it?
I want to add my details to the customer blog, how do I do it?
I want to post information on the forum, how do I do it?
I am a member of the forum but have forgotten my user name or password?
I want to report a mistake or error on the website?
Can I use the SG or Shoot35 name on my production?
I purchased a shoot35 product from another source other than the website, is it still covered by you?

PRODUCTS:
SGpro
What is the SGpro 35mm Image Converter?
What camcorders work with the SGpro?
What lenses can I use with the SGpro?
Can I use more than one type of mount?
I've heard the image is upside down, is this true?
Does the SGpro loose light?
What Lens is a good choice for the SGpro?

ORDERING:
What is the price and lead time of shoot35 products?
What payment methods do you accept?
Do I need to pay VAT?
Where is my order being shipped from?
How will you ship my order?
Can I track my order after it has been dispatched?
Will I receive an invoice with my order?
I received my product but have been charged extra costs to receive the product; I thought I paid for shipping costs when I ordered?
I have placed an order, it has not been dispatched but now want to cancel my order?
I have placed an order; will my details be passed onto anyone else?
I have placed an order but now need to change my shipping address?
I have recieved my dispatch email but my product has not arrived after 10 days?

RETURNS & REPAIRS:
I have received my product and it is less than 14 day but wish to return it?
I have received my product and it is more than 14 day but wish to return it?
I have received my product and it is not working properly, what should I do?
I think I can repair the problem, should I attempt it?
I need to return my product for repair, how long will it take and how much will it cost?
I have lost some parts to my product, what can I do?
I have purchased a product from the shoot35 website but it is made by another company, what is the returns and repairs policy?

GENERAL:
Q1: Where is shoot35 based and how can I contact you?
A1: shoot35 is based in the South of the UK on the outskirts of Brighton and are contact details can be found on our contact page.
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Q2: I want to post my footage or pictures on the website, how do I do it?
A2: If you have any footage or pictures which you want us to put on the website then please send us an email at sales@shoot35.com. If you add in the email the clip, title, your name and any other relevant information we will then decide if to include it on the website.

(Please note that due to content issues we cannot post any footage that is deemed too offensive or any images graphically inappropriate)
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Q3: I want to add my details to the customer blog, how do I do it?
A3: If you want to add information to the customer blog in relation to your purchase of a shoot35 product then please fill in the customer blog form and email us at sales@shoot35.com (coming January 2008). We are currently gathering information for this page so please feel free to email us in advance.

(Please note that any information posted on the customer blog can be seen by all visitors to the site and is placed at the risk of the customer to whom we accept no responsibility, please read privacy policy before posting any information)
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Q4: I want to post information on the forum, how do I do it?
A4: If you want to post information on the forum you must first sign up for an account at our forum
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Q5: I am a member of the forum but have forgotten my user name or password?
A5: If you have forgotten your user name or password please select ‘I forgot my password’ at the log in screen of our forum.
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Q6: I want to report a mistake or error on the website?
A6: If you notice a mistake or error on the website please email sales@shoot35.com and add the details of the issue you are reporting.
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Q7: Can I use the SG or Shoot35 name on my production?
A7: If you want to use the SG or shoot35 name in your production you must first email us at sales@shoot35.com before doing so. We are a registered trading name under shoot35 and all permisson must be asked first before proceeding to use our name.
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Q8: I purchased a shoot35 product from another source other than the website, is it still covered by you?
A8: If you have purchased an shoot35 product from any other source other than the shoot35 website we do not cover any refund but it can still be booked in for a repair at our discretion and at full cost to the customer.
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PRODUCTS:
SGpro
Q1: What is the SGpro 35mm Image Converter?
A1: The SGpro allows you to use 35mm SLR lenses on your DV Camcorder. This gives you the same Depth of Field and Field of View as with a film camera, which gives a nice cinematic film look to your footage.
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Q2: What camcorders work with the SGpro?
A2: Currently, the SGpro works with all 72mm lens camcorders, such as the DVX100, FX-1/Z1 and the Canon XL series and also works with all smaller lens camcorders via step rings and the HVX200 (an 82mm cam, requires step ring).
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Q3: What lenses can I use with the SGpro?
A3:We currently offer the following lens mounts:

Canon FD
Canon EOS/EF
M42
Contax (via EOS adapter)
Leica R (via EOS adapter)
Leica M39 Screw Mount
Minolta MD
Nikon
Olympus OM (via EOS adapter)
Pentax K
PL mount
OCT19
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Q4: Can I use more than one type of mount?
A4: The SGpro uses an interchangeable mount system, so you can change from one mount to another in just a few seconds. This is useful if you have a mix of lenses, for example, Nikon and Canon FD.
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Q5: I've heard the image is upside down, is this true?
A5: Yes that is correct. The SGpro produces an image that is rotated 180 degrees (flipped horizontally and vertically). The image will need to be rotated back 180 degrees in post production. It is recommended to use a monitor mounted upside down while shooting. We also offer the flip module as an add-on accessory, which erects the image to the correct orientation for both preview and recording.
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Q6: Does the SGpro loose light?
A6: Yes, all 35mm adapters/converters loose light, some more than others. The SGpro loses only 1 stop of light. This is without the 35mm lens attached. The 35mm lens will lose some additional light; this is determined by the lenses 'F' rating.
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Q7: What Lens is a good choice for the SGpro?
A7: Lens choice comes down to both practical use and personal preference. Some lenses allow more control than others. Some users prefer one make over another.

Basic rule is to use a lens with the lowest 'F' rating possible. The lower the F rating the more light passes through the lens, which is a good thing. All lenses have an 'F' rating, shown on the front of the lens. For example, a common 'F' rating on a 50mm lens is 'F1.4'. An 'F1.2' lens is better as it lets in more light, however they are more expensive.

What about focal length? For your first, a 50mm lens should be chosen. After this, a 28mm lens is a great choice, and gives a wider FOV. A nice 28mm F2.8 lens can be picked up for a good price. Also, an 80mm lens will be good for close ups.

More info on 35mm lenses please click here
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ORDERING:
Q1: What is the price and lead time of shoot35 products?
A1: Please see www.shoot35.com for full price details and lead times on each product.
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Q2: What payment methods do you accept?
A2: We accept PayPal and Credit/Debit Card
(Please note we cannot accept cheques or bank transfers)
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Q3: Do I need to pay VAT?
A3: Payments from mainland UK customers will include VAT (value added tax) on all orders. For non mainland UK customers the price is inclusive of any VAT that maybe applicable.
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Q4: Where is my order being shipped from?
A4: We ship the products from the UK in the South East of England.
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Q5: How will you ship my order?
A5: We ship orders through Royal Mail, Interparcel, UPS and DHL which are securely packaged and protected.
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Q6: Can I track my order after it has been dispatched?
A6: When your product has been despatched you will be informed via email and if requested we can provide you with a tracking number so you can monitor the delivery.
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Q7: Will I receive an invoice with my order?
A7: When you place your order you will receive an acknowledgement email and also we include a second invoice with the product when you receive it (providing delivery and invoice address are the same).
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Q8: I received my product but have been charged extra costs to receive the product; I thought I paid for shipping costs when I ordered?
A8: There may be other applicable import duties or taxes for countries outside the United Kingdom. All such duties, fees, or taxes are the sole responsibility of you the customer.
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Q9: I have placed an order, it has not been dispatched but now want to cancel my order?
A9: You may cancel your order up to 30 days after it has been placed but not dispatched. Please email us providing your order number and name and address details. You will be contacted to proceed with the refund within 48 hours..

(Please note you cannot cancel any order over 30 days from receiving payment due to the natural of the 'built to order' service).
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Q11: I have placed an order; will my details be passed onto anyone else?
A11: We treat all customer information as confidential and will not pass on any details or personal information to any third party (unless in relation into the prevention of fraud and if requested to do so by any law authority).
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Q12: I have placed an order but now need to change my shipping address?
A12: We can change shipping addresses up to the point of despatch if you email us at sales@shoot35.com with your order number, name, old and new address you want the product shipped to.
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Q13: I have recieved my dispatch email but my product has not arrived after 10 days?
A13: If you have recieved your dispatch email and it has been longer than 10 days without recieving the product please email us at sales@shoot35.com
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RETURNS & REPAIRS:
Q1: I have received my product and it is less than 14 day but wish to return it?
A1:.If you want to return your product inside 14 day please contact us at sales@shoot35.com with you order number, name, address. A full refund will be given at our discretion providing the product is in new, unused condition and in the original packaging.

(Please note we do not cover any return shipping costs and this is the sole responsibility of the customer).
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Q2: I have received my product and it is more than 14 day but wish to return it?
A2: If it has been over 14 days from receiving the product we will no longer accept a return for a refund.
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Q3: I have received my product and it is not working properly, what should I do?
A3: If you have received the product and it is not working please contact us at sales@shoot35.com with your order number, name, address and nature of the problem.
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Q4: I think I can repair the problem, should I attempt it?
A4: Any product should not attempt to be repaired without first contacting us at sales@shoot35.com. If you do try and repair the unit without contacting us this may affect your return and repair policy.
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Q5: I need to return my product for repair, how long will it take and how much will it cost?
A5: If you need to return a product for repair please email us at sales@shoot35.com. for full details.
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Q6: I have lost some parts to my product, what can I do?
A6: If you need any replacement parts please order through the website.
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Q7: I have purchased a product from the shoot35 website but it is made by another company, what is the returns and repairs policy?
A7: Please contact us at sales@shoot35.com or see our terms and conditions.
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